Terms and Conditions

Routleys Bakery deliver throughout Geelong, Bellarine Peninsula, Surf Coast,  Melbourne and surrounding suburbs, Ballarat, Bendigo and beyond.

Please contact us to confirm delivery prior to placing your order.

If you require your delivery on a particular day, or for a special function, you must let us know. Tell us by completing the “Delivery info” or “Comments” section on the Checkout page.

There is a minimum order value of $40, but no delivery charge. This may change without notice.

When you place your order, please complete the “Delivery info” section to specify your preferred day or time of delivery and to provide our drivers with tips on how to locate you.

Refrigerated transport is used throughout our delivery network.

Routleys Bakery uses a secure payment gateway to process online payments. STRIPE.

We accept visa and Mastercard. No Cash On Delivery.

Your order and payment options include:
order and pay securely online with credit card
fax or phone your order with credit card details
Orders will only be dispatched once payment has been cleared.

Returns & Refunds
Routleys Bakery  guarantee the quality and condition of our products when you receive them.

If you are not satisfied with the quality or condition of your products on delivery, please contact us to discuss your concerns.

In most instances, returns are not possible due to the nature of the product (being food).

Refunds (either in part or full) are provided where it is demonstrated that the products received are not in a satisfactory condition.

Disclosure of Information
Routleys Bakery will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Routleys Bakery sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Credit card processing for Routleys is done through the STRIPE secure payment gateway.